Our Satisfaction Guarantee

Delivery

Orders to value of $150 or more (after all discounts), are delivered free of freight charges within Australia. Orders of a value of less than $150 will incur a $15 delivery fee within Australia, including GST. Orders outside of Australia are not currently supported through this website.

Gift cards purchased online will be delivered using Registered Post and will incur a $9 delivery fee.

All purchases are generally shipped within 3 working days. Delivery by Australia Post will normally occur within 5-9 days
At, it is about The Customer Always.

If you are not satisfied with your purchase for any reason, or if the product is faulty in anyway, simply return the product to our online team for a full refund or exchange.

Postal Returns

Simply email us at admin@matilda-house.com.au and post the item by return mail, with your invoice or receipt, to our Online store team at:

Matilda Commercial Logistics
PO Box 737
Willetton WA
Australia 6955

Upon receipt of your return consignment, we will process a credit note, refund or exchange, if that is what you require.

Further information

Please choose carefully when selecting quilts, under blankets and pillows, as there is no exchange on these items due to health reasons, unless the product is faulty.

However, returns by mail may take 2 weeks minimum to process and notification will be by email.

Please note that we cannot make changes to an order or transaction once payment has been processed and the order has been closed.

The above policy is not intended to override or limit your statutory rights in any way.